Privacy Policy

Last updated: August 2025
We may update this policy from time to time. The latest version will always be published on this page.

Data we collect

We may collect the following information when you use our website or services:

  • Name, email address, and contact details.

  • Information you provide when booking classes, workshops, or memberships.

  • Website usage data (e.g. pages visited, time spent on site).

  • User data such as your IP address, browser, and device type.

  • Messages or enquiries you send us directly (e.g. via email or contact forms).

How we use this data

We use this data to:

  • Process your bookings, memberships, and payments.

  • Communicate with you about your classes, workshops, or membership.

  • Improve our services and website.

  • Send updates about studio news and events (if you have opted in).

We will never sell your personal data or share it with third-party marketers.

Payments

Payments made through our website are processed securely by Stripe. Townhouse Ceramics does not collect or store your full payment card details.

Our service partners

We use trusted third-party providers to help us run our services:

  • Stripe – secure payment processing (Stripe Privacy Policy)

  • Squarespace – website hosting (Squarespace Privacy Policy)

  • Bookwhen (if used) – class and workshop bookings (Bookwhen Privacy Policy)

  • Google Analytics – to monitor website performance (Google Privacy Policy)

These providers only process your data as needed to deliver their services and are GDPR compliant.

Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you.

  • Request corrections or deletion of your data.

  • Withdraw consent for communications at any time.

  • Complain to the Information Commissioner’s Office (ICO) if you are concerned about how your data is handled.

To make a request, please contact us at: info@townhouseceramics.co.uk

Cookies

Our website may use cookies to:

  • Record website usage data.

  • Remember your preferences.

  • Recognise when you return.

You can disable cookies in your browser settings if you prefer.

Links to external websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.